b9gam Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is published by b9gam ("we", "us", "our", "b9gam") and applies to all personal data collected from individuals ("you", "the player", "the user") who access or use the b9gam platform available at b9gam.vip, including its website, mobile-optimised interface, support channels, and all associated services.

b9gam is committed to handling your personal information with care, transparency, and respect. This Policy has been written in plain, accessible English so that every player — whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — can clearly understand how their data is handled.

This Policy should be read together with b9gam's Terms & Conditions and Responsible Gaming Policy, both of which are available on b9gam.vip. By using the b9gam platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2 Data We Collect

b9gam collects personal data from you through several channels and at various stages of your interaction with the platform. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a b9gam account, we collect the information you provide directly, including:

• Full legal name as it appears on your CNIC or passport.
• Date of birth (for age verification — b9gam is strictly 21+ only).
• Pakistani mobile phone number.
• Email address.
• Residential address (city and province at minimum).
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to verify your identity before processing withdrawals, b9gam may request and collect:

• Scanned or photographed copy of your CNIC, passport, or driving licence.
• Proof of residential address (utility bill, bank statement, or similar document dated within three months).
• Proof of payment method ownership (screenshot of JazzCash wallet, EasyPaisa account, or bank account).
• Selfie photograph for liveness verification, where required.

2.3 Financial Transaction Data

When you make deposits or request withdrawals, b9gam records transaction amounts, dates, payment method references (tokenised account identifiers, not full account numbers), and transaction status. This data is retained for financial record-keeping and regulatory compliance purposes.

2.4 Usage and Behavioural Data

b9gam automatically collects certain technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited, games played, session duration, and clickstream data.
• Betting history, game preferences, and wagering patterns.
• Login timestamps and session identifiers.

2.5 Communication Data

When you contact b9gam's support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. This data is used for quality assurance, dispute resolution, and training purposes.

3 How We Use Your Data

b9gam uses the personal data it collects for the following specific purposes:

3.1 Account Management and Service Delivery

Your registration data is used to create and maintain your b9gam account, authenticate your identity at login, process deposits and withdrawals, and provide you with access to the full range of games and services available on the platform — including cricket betting, live casino, slots, and PSL wagering markets.

3.2 Identity Verification and Regulatory Compliance

KYC data is used to verify that you are who you say you are, that you meet the 21+ age requirement, and that your use of the platform is consistent with anti-money-laundering obligations. b9gam is required to maintain these records for a defined period as part of its regulatory compliance programme.

3.3 Fraud Prevention and Security

Usage and behavioural data — including IP addresses, device fingerprints, and betting patterns — is analysed by b9gam's security systems to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.

3.4 Personalisation and Platform Improvement

Aggregated and anonymised usage data is used to understand how players interact with the b9gam platform, which games and features are most popular, and where the user experience can be improved. This analysis informs product development decisions and helps b9gam deliver a better experience to all Pakistani players.

3.5 Customer Support

Communication data is used to respond to your support requests, investigate disputes, and resolve complaints. Support records are also reviewed periodically to improve the quality and consistency of b9gam's customer service.

3.6 Responsible Gaming Monitoring

b9gam analyses betting patterns and account activity to identify potential signs of problem gambling behaviour, in order to proactively offer responsible gaming tools, deposit limit reminders, or self-exclusion options to players who may be at risk.

3.7 Marketing Communications

With your consent, b9gam may use your email address and mobile number to send you promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time by contacting support or updating your communication preferences within your account settings. Opting out of marketing will not affect the operational communications necessary to manage your account.

4 Legal Basis for Processing

b9gam processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and b9gam — including account creation, payment processing, and game access — is carried out on the basis that it is necessary to perform the contract you have entered into with us.
• Legal obligation: Certain processing activities — including KYC verification, AML record-keeping, and fraud reporting — are carried out because b9gam is legally required to do so under applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of b9gam's legitimate interest in operating a safe and compliant gaming platform, where that interest is not overridden by your privacy rights.
• Consent: Processing for direct marketing purposes is carried out only where you have given your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Third Parties

b9gam does not sell or rent your personal data to any third party. However, in order to operate the platform, b9gam works with trusted service providers and is subject to certain legal disclosure obligations. Your data may be shared in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, b9gam shares the minimum necessary transaction data with the relevant payment service providers. These providers process your data solely for the purpose of completing the requested payment transaction and are bound by their own privacy and security obligations.

5.2 Game and Content Providers

b9gam's platform hosts games and live casino content provided by third-party studios. Session identifiers and anonymised player data may be transmitted to these providers solely to enable game functionality. b9gam does not share your full name, CNIC, or contact details with game providers.

5.3 Identity Verification Services

Where b9gam uses a third-party KYC or identity verification provider to assist with document checking, your submitted identity documents and associated data will be processed by that provider under a strict data processing agreement with b9gam.

5.4 Legal and Regulatory Disclosures

b9gam may disclose your personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where it is legally required to do so — for example, in connection with a court order, anti-money-laundering investigation, or fraud inquiry. b9gam will not disclose data to authorities beyond what is strictly required by law.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of b9gam's business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained by the successor entity. Players will be notified of any such transfer via their registered email address.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit b9gam.vip. They enable the platform to recognise your device across sessions, remember your preferences, maintain your login state, and collect usage analytics data. b9gam uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Categories of Cookies b9gam Uses

• Strictly necessary cookies: Required for the platform to function — for example, maintaining your authenticated session after login. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and interface layout. These enhance your experience but are not essential.
• Analytics cookies: Collect anonymised data about how players navigate b9gam.vip, which pages are visited most frequently, and where players exit. This data helps b9gam improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking attempts and cross-site request forgery.

6.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies may impair the functionality of b9gam.vip, including your ability to log in and maintain a gaming session. Instructions for managing cookies in the most common browsers are available in each browser's help documentation.

7 Data Retention

b9gam retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five years after account closure, in accordance with financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission or from the date the account is closed, whichever is later, to satisfy AML obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Usage and session logs: Retained for up to 12 months for security and fraud analysis purposes, after which they are anonymised or deleted.
• Support communications: Retained for up to three years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as you have an active marketing consent on file, plus a reasonable period thereafter to evidence compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in a manner that prevents reconstruction of individual identities.

8 Your Rights

As a b9gam player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact b9gam's support team via live chat or email as described in Section 12.

8.1 Right to Access

You have the right to request a copy of the personal data b9gam holds about you, along with information about the purposes for which it is processed and the categories of third parties with whom it has been shared. b9gam will respond to verified access requests within a reasonable timeframe.

8.2 Right to Rectification

If any personal data b9gam holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as username or email address), you may be able to update the information directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you have the right to request that b9gam delete your personal data. This right is subject to limitations where b9gam is required to retain data to comply with legal obligations — for example, AML record-keeping requirements that necessitate retaining KYC and transaction data for a defined minimum period even after account closure.

8.4 Right to Restrict Processing

You may request that b9gam restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.

8.5 Right to Withdraw Consent

Where b9gam processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9 Data Security

b9gam implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and b9gam.vip.
• Encryption of sensitive data at rest within b9gam's database infrastructure.
• Tokenisation of payment method references, so full account numbers are never stored in plain text.
• Role-based access controls, ensuring that b9gam staff can only access personal data that is necessary for their specific job function.
• Regular security audits and vulnerability assessments of the b9gam platform and supporting infrastructure.
• Two-factor authentication options available to players for additional account security.
• Continuous monitoring of the platform for unusual access patterns, intrusion attempts, and data anomalies.

While b9gam takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials. If you suspect that your b9gam account has been compromised, please contact support immediately via live chat.

10 Children's Privacy

b9gam is strictly a 21+ platform. The b9gam service is not directed at, and is not intended for use by, individuals under the age of 21. b9gam does not knowingly collect personal data from anyone under the age of 21.

b9gam's age verification procedures — including date-of-birth collection at registration and documentary KYC checks prior to withdrawal — are specifically designed to prevent underage individuals from accessing the platform. Parents and guardians who are concerned about a minor's access to online gambling platforms are encouraged to use parental control software to restrict access to such sites.

11 Changes to This Policy

b9gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. When material changes are made to this Policy, b9gam will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notice on b9gam.vip informing players of the update.
• Send a notification to your registered email address where the changes are significant enough to materially affect your privacy rights or your data processing choices.

Your continued use of the b9gam platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should close your b9gam account and cease using the platform.

We encourage all b9gam players to review this Privacy Policy periodically, regardless of whether you have received a notification of changes, to stay informed about how b9gam protects your personal data.

12 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way b9gam handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week — including public holidays across Pakistan.

• Live Chat: Available directly inside the b9gam platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link).

b9gam is committed to resolving all privacy-related queries and complaints fairly, transparently, and in a timely manner. When submitting a privacy request or complaint, please include your registered username or email address and a clear description of your request so that our team can assist you efficiently.